Delivery Information

We deliver worldwide with Omniva Ltd or Itella Smart POST Ltd. Your order will be delivered to the address you supply when placing an order at the online store. Items are sent within 2-3 working days from order placement and after we have received the payment. We`ll let you know when we post the pack. Deliveries inside Estonia will take between 2-3 working days, worldwide delivery will take between 7-18 working days.

Kiiks ja Knihv will not be liable for any non-compliance or delay on the grounds of force majeure. Please bear this in mind if purchasing an item as a gift. If your order is very urgent, please e-mail us at eva@kiiksjaknihv.ee.

Shipping prices

Shipping costs are calculated depending on the orders destination geographic region.

Our shipping rates by regions:

  • Estonia with Itella Smarpost: € 3.00
  • Estonia with Omniva: € 4.38
  • Latvia with Omniva: € 7.00
  • Lithuania with Omniva: € 10.00
  • Finland with Itella Smarpost: € 13.00
  • Region 1: from € 15.00 (Northern America, Europe, Australia and New Zealand)
  • Region 2: from € 20.00 (Africa, Asia, Latin America and the Caribbean, South America, Central America, Melanesia, Micronesia, Polynesia)

Right of widthdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed, and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.) The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing eva@kiiksjaknihv.ee or calling to us +372 5669 4538. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

Online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail. The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes complaints made by a purchaser about the online store must be e-mailed to eva@kiiksjaknihv.ee or submitted by calling to +372 5669 4538. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.

Kiiksupood OÜ
Rüütli 7, 51007
Tartu, Estonia
Registry code: 16891863